It answers with what is yours
It indexes your site and the documents you upload, and answers from that. It does not improvise: if something is not in your content, it passes the conversation on instead of making an answer up.
Chat for your website
Your site answers, even while your team sleeps
INAN Chat answers your visitors' questions using your own site's content, and hands the conversation to a person when it needs to. It installs in minutes, has a free plan forever and never stops working.
Answers with your own content
Handover to a person when needed
Free plan forever
WordPress plugin included
Free
Permanent starter plan
14 days
Pro plan trial
99,9%
Scale plan SLA
+12 years
Operating in Chile
Why INAN Chat?
A chat that does not leave you stranded
Most chat tools charge you per person and shut down when the quota runs out. This one does neither.
It never breaks in front of your customer
If credits run out, if a payment is declined or if you downgrade, the widget keeps loading just the same. Conversations go to your team and the visitor never sees an error message.
No charge per agent
A team of three and a team of eight pay the same within the plan. And messages written by your agents use no credits on any plan, including the free one.
How it works
From installing it to answering on its own
1
You install the widget
With the WordPress plugin, or by pasting one line of code into your site. You do not need to touch the rest of the site.
2
It indexes your content
It reads your pages and the documents you upload. That is the only source it answers from.
3
It answers on its own
It handles the repeated questions at any hour. You can correct any answer, and that correction sticks.
4
Your team takes over
When a conversation calls for it, it moves to the shared inbox with tags, internal notes and assignment by person.
Flat price per site
INAN Chat plans
Net monthly prices in CLP. Switch to USD with the selector above. Paying yearly gets you a 20% discount.
Free
Live chat with your team, free and with no time limit
Free
Sites just starting to handle enquiries by chat.
- 50 conversations with your team a month
- 1 agent
- 1 website
- 7-day history
- 5 quick replies
- Live visitor view
- Out-of-hours form
- WordPress plugin
- Community support
Start
The chat answers on its own using your site's content
$17.900
Small businesses that get the same questions every day.
- 1,000 reply credits a month
- Unlimited conversations with your team
- 3 agents
- 1 website
- 1,000 indexable pages
- 90-day history
- 25 quick replies
- 3 automatic triggers
- Shared inbox, tags and internal notes
- Automatic handover to a person
- Configurable opening hours
- Email support within 48 h
Recommended Pro
For teams running several sites that want the widget under their own name
$46.900
Companies with a support team and more than one site.
- 3,250 reply credits a month
- Unlimited conversations with your team
- 8 agents
- 3 websites
- 5,000 indexable pages
- 1-year history
- Unlimited quick replies
- 15 automatic triggers
- Rule-based routing and configurable reply tone
- WHMCS module, REST API and webhooks
- Advanced metrics and export to CSV and PDF
- Widget without INAN branding
- Email support within 24 h
Scale
White label, your own domain and a contractual SLA
$139.900
Agencies and providers that resell the chat to their own customers.
- 10,000 reply credits a month
- Unlimited conversations with your team
- 20 agents
- 10 websites
- Unlimited indexable pages
- Unlimited history
- Full white label and your own widget domain
- Configurable data retention
- Audit log
- Priority support within 4 h
- Contractual SLA of 99.9%
Net prices in CLP, before VAT. The peso figures are set manually and reviewed every quarter. Paying yearly gets you a 20% discount on the monthly price.
Reply credits
You pay for what the chat answers, not for your team
Each automatic reply uses one credit. Messages from your agents are always free.
- Every automatic reply to a visitor uses one credit.
- Messages written by your agents never use credits, on any plan.
- If credits run out the chat does not go down: conversations move to your team and the visitor never sees an error message.
- Plan credits are topped back up at the start of each billing cycle.
- Plan credits you do not use expire at the end of the cycle; credits bought in a pack accumulate and last 12 months.
- Plan credits are used first, then purchased ones.
- We email you at 70%, 90% and 100% of your usage.
- Optional automatic top-up, with a monthly spending cap you set yourself.
Need more? Top up whenever you like
1,000 credits
$11.900
5,000 credits
$46.900
20,000 credits
$159.900
You buy them on top of any paid plan, whenever you need them. The larger the pack, the lower the price per reply. They are not available on the free plan.
Add-on
Add WhatsApp to the same inbox
WhatsApp Business
Bought separately, on top of any paid plan. Conversations arrive in the same inbox as the site chat, with the same knowledge base and the same handover to a person, connected to your verified WhatsApp Business number. Ask the sales team for the price.
Price on request
Ask about the add-onIt is an add-on, not included
WhatsApp is bought separately on top of any paid plan, and connects to your own verified number, not a shared one. We say so plainly here so there are no surprises when you sign up.
Compare
What each plan includes
| Feature | Free | Start | Pro | Scale |
|---|---|---|---|---|
| Plan limits | ||||
| Reply credits a month | 0 | 1,000 | 3,250 | 10,000 |
| Conversations with your team | 50 / month | Unlimited | Unlimited | Unlimited |
| Agents | 1 | 3 | 8 | 20 |
| Websites | 1 | 1 | 3 | 10 |
| Indexable pages | 0 | 1,000 | 5,000 | Unlimited |
| History retention | 7 days | 90 days | 1 year | Unlimited |
| Quick replies | 5 | 25 | Unlimited | Unlimited |
| Automatic triggers | 0 | 3 | 15 | Unlimited |
| Support | Community | Email 48 h | Email 24 h | Priority 4 h |
| Contractual SLA | Not included | Not included | Not included | 99.9% |
| Automatic replies | ||||
| Answers using your site's content | Not included | Included | Included | Included |
| Indexing of your site | Not included | Included | Included | Included |
| Document upload | Not included | Included | Included | Included |
| Answer corrections | Not included | Included | Included | Included |
| Configurable reply tone | Not included | Not included | Included | Included |
| Automatic handover to a person | Not included | Included | Included | Included |
| Inbox and team | ||||
| Live chat with your team | Included | Included | Included | Included |
| Shared inbox | Not included | Included | Included | Included |
| Conversation assignment | Not included | Included | Included | Included |
| Tags | Not included | Included | Included | Included |
| Internal notes | Not included | Included | Included | Included |
| Rule-based routing | Not included | Not included | Included | Included |
| Live visitor view | Included | Included | Included | Included |
| The widget on your site | ||||
| Widget customisation | Basic | Full | Full | Full |
| Opening hours | Not included | Included | Included | Included |
| Out-of-hours form | Included | Included | Included | Included |
| Widget without INAN branding | Not included | Not included | Included | Included |
| Full white label | Not included | Not included | Not included | Included |
| Your own widget domain | Not included | Not included | Not included | Included |
| Integrations | ||||
| WordPress plugin | Included | Included | Included | Included |
| WHMCS module | Not included | Not included | Included | Included |
| WhatsApp Business | Not included | Add-on | Add-on | Add-on |
| REST API | Not included | Not included | Included | Included |
| Webhooks | Not included | Not included | Included | Included |
| Data and security | ||||
| Export to CSV | Not included | Included | Included | Included |
| Export to PDF | Not included | Not included | Included | Included |
| Advanced metrics | Not included | Not included | Included | Included |
| Configurable retention | Not included | Not included | Not included | Included |
| Audit log | Not included | Not included | Included | Included |
Try it first
14 days on the Pro plan, no card
14 days on the full Pro plan with 1,500 credits, with no credit card. When it ends, if you do not subscribe, the account moves to the free plan and chat with your team keeps working.
- No credit card is asked for to get started
- Your conversations are not deleted when the trial ends
- If you do not subscribe, chat with your team keeps working for free
The free plan does not expire
Live chat with your team is free permanently, with 50 conversations a month. It is not a trial in disguise: it has no end date.
Support in Spanish, from Chile
You are looked after by the same GRUPO INAN SpA team that has run our infrastructure in Santiago for more than 12 years.
Frequently asked questions
What is a reply credit?
It is the unit that measures use of the automatic chat: every answer the chat gives a visitor uses one credit. Indexing a page also uses one, and an automatic conversation summary uses two. Messages written by your agents use nothing.
What happens if I run out of credits?
The automatic chat switches off and incoming conversations go straight to your team. The widget keeps loading normally and the visitor sees no notice or error. We also email you at 70%, 90% and 100% of your usage, and you can turn on automatic top-up with a spending cap you set yourself.
Is there a charge per agent?
No. The price is flat per workspace: a team of three and a team of eight pay the same within the plan. The number of agents is a technical limit of the plan, not a billing unit.
Does the free plan include automatic replies?
No. The free plan includes live chat with your team, with 50 conversations a month, and it does not expire. Automatic replies are enabled with a paid plan or during the Pro plan trial.
How does the trial work?
It is 14 days on the full Pro plan with 1,500 credits, with no credit card asked for. When it ends, if you do not subscribe, the account moves to the free plan: chat with your team keeps running and your conversations are not deleted.
Do unused credits roll over?
The credits included in your plan are topped back up each billing cycle and do not carry over. Credits you buy in a pack do accumulate and last 12 months from purchase. Plan credits are always used first.
Is WhatsApp included?
No. WhatsApp Business is an add-on bought separately on top of any paid plan. Conversations arrive in the same inbox as the site chat, and it connects to your verified WhatsApp Business number. Ask the sales team for the price.
Can I remove the INAN branding from the widget?
Yes, from the Pro plan onwards. The Scale plan also allows full white-labelling and serving the widget from your own domain.
Does it integrate with WordPress?
Yes, with our own plugin, on every plan including the free one. From the Pro plan there is also a WHMCS module, a REST API and webhooks.
Do the prices include VAT?
No. The published figures are net, in Chilean pesos, and VAT is added on top. You can see the USD equivalent with the selector above.
Stop losing enquiries outside office hours
Install the chat, let it handle the repetitive questions and free your team for what really needs a person. Start free, or try the Pro plan with no card.