Ticket system
If you're already a client, open a ticket from the portal. It's the recommended channel for technical incidents: it's logged and handled 24/7 with follow-up.
Open ticket
24-hour support
How can we help you?
Our technical team is available 24/7, every day of the year. Choose the channel you prefer: ticket system, knowledge base, WhatsApp or phone. During business hours (09:00 a 18:00 h) we reply in 30 minutos on average; outside those hours, in 2 horas.
24/7 support, all 365 days
30 min average response during business hours
Local human team
24/7
Technical support
30 min
Average response (business hours)
365
Days a year
99,99%
Real uptime (PRTG)
Support channels
Choose how you prefer to reach us
Knowledge base
Guides, tutorials and answers to the most frequent questions. Often you resolve your question instantly, without waiting.
View documentationSupport WhatsApp
Chat in real time with one of our technical support agents for quick questions and guidance.
Message on WhatsAppPhone
Call us at +56 9 3419 5510 for technical support. You'll also find live chat inside the client area.
Call now
How it works
Opening a case is quick
1
Log in to the portal
Access the client area with your account to manage services and support in one place.
2
Open a ticket
Describe the incident and indicate the affected service. The case is logged and tracked.
3
We respond
You receive the Level 1 first response with the case classification: 30 minutes on average during business hours, 2 hours outside them, and a committed maximum of 3 hours.
4
We resolve
We work the case according to its complexity level until your service is operational.
Frequently asked questions
How quickly do you respond to a ticket?
During business hours (09:00 to 18:00) the Level 1 first response arrives in 30 minutes on average; outside those hours, in 2 hours. The committed maximum is 3 hours. Level 2 cases are answered within a maximum of 6 hours with resolution up to 48 hours, and Level 3 cases within a maximum of 24 hours with resolution up to 72 hours.
Is support really 24/7?
Yes. Technical support operates continuously, 24 hours a day, 365 days a year, with a human team of trained professionals.
Do I need to be a client to open a ticket?
The ticket system is intended for clients. If you're not one yet, you can message us on WhatsApp or by phone and we'll gladly guide you.
Where do I find guides and tutorials?
In our knowledge base: https://docs.inanetworks.cl/. It contains a wealth of information to resolve questions and configure your services.
Do you manage the server for me?
We handle the operating system installation and 24/7 monitoring. Custom modifications or installations are the client's responsibility, and we gladly provide guidance when possible.
Do you have an incident right now?
Open a ticket or message us on WhatsApp. Our team is available 24 hours a day to help you.